How often does CloudManager sync with GSuite/LDAP?

CloudManager has a global automatic synchronization that occurs every 48 hours. This cannot be changed currently. CloudManager also performs an automatic synchronization every 24 hours for Groups & Contact changes that have been made.

How long does it take for CloudManager to sync with GSuite/LDAP?

Depending on the number of changes made, this time frame can vary. We expect most changes our customers make to take place between half an hour to potentially 2 hours. If you’re making large changes or have a very large organisation unity, then this can be expected to take longer.

How often does a Global Sync occur?

Every 48 hours.

What is involved in a Global Sync?

Most changes made in CloudManager take effect immediately e.g. name changes. However, for things like email signatures or group memberships, these are involved in our global sync. Additionally, changes made on the Google platform since the last sync are also brought across, such as brand new users. (NOTE: we typically advise to create users in CloudManager to avoid this type of behavior)

Can I change how often a Global Sync occurs on my domain?

Unfortunately no, this cannot be done.

How do I sync out my new email signature?

Go into the OU where the email signature change was made. Open the 3-dotted menu in the top right hand side of the OU panel. You should be able to see an option on the far left in the dynamic menu saying “Sync Email Signatures”. This will start the process.

How long does an email signature sync take?

This is dependent on the number of users being affected and how much data is within the signature that needs to be pushed through to each user. We’d expect most changes to take place somewhere between 30 minutes and 2 hours.

My email signature isn’t synchronizing, what’s happening?

More often than not, this is purely a propagation issue that needs to be given more time than normal. This may be because of an issue on the back-end whilst communicating with GSuite. To be sure that the signature has failed, check your CloudManager Logs in the left hand panel - if you can see an error message for the affected user mentioning signature then it has indeed failed. If you cannot understand the error message please get in contact with our support team. If there is no error message and a lot of time has passed, be sure to check that the email address affected is the primary email address, check that they’re also part of the OU that’s being changed, and finally make sure that they have email signature enabled for the OU in question, if it’s not inheriting. If it is inheriting, ensure it’s enabled at the parent OU.

My email signature isn’t affecting my aliases/secondary addresses, why is that?

Our email signature system currently only updates the primary email address, there is no ability to push this through for all send as addresses in your GSuite account.

Does CloudManager support 2FA?

CloudManager does indeed support 2FA. We offer several methods for 2FA currently, including Google Authenticator, Ubikeys, Backup codes, and Fallback email addresses.

Can I have 2FA setup on both CloudManager & GSuite?

We advise against having both of these setup, IF you have SSO enabled for your domain.

I’ve enabled 2FA for my users but I’m not being asked to set it up, why is this?

First of all, ensure that your 2FA is enabled in the Global Settings on the Login tab. Next, make sure 2FA is enabled in GSuite as well if you’ve SSO. And finally, make sure that 2FA is set to be mandatory.

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