Does the Country/IP I’m specifying blacklist or whitelist?

All items specified are whitelisted i.e. these are the only acceptable locations.

Tags: CloudManager
Can I setup multiple Country/IP restrictions or use both at the same time?

Absolutely, just be sure to enable all networks and related countries on both. If they’re not enabled on one side, users could potentially be blocked from logging in.

Tags: CloudManager
I’ve setup restrictions on my OU but it’s not working, why?

As well as the OU rules, you’ll need to navigate to the global settings and enable time/location restrictions from the login tab and update your settings.

Tags: CloudManager
For login restrictions what does the “Challenge User” option mean?

This simply states that if a user is outside of the IP range or Country specified then they’ll be asked for 2FA, IF it is enabled on their account. Should they provide a correct code they’ll login, otherwise, they’ll be blocked out. If they don’t have 2FA setup then they’ll just be blocked.

Tags: CloudManager
Can I add another Administrator to CloudManager?

CloudManager has only 1 domain administrator. However, it can have multiple administrators. CloudManager will provide, by default, an admin role to any user with an admin role in GSuite. However, if you wish for a more personalized admin role then you'll want to look into creating a custom role. Therefore to add another administrator to CloudManager, you can give a user admin privileges on GSuite or make your own role and assign that to them.

Tags: CloudManager
I've tried to install CloudManager but keep getting an error?

Before CloudManager can be used, an initial sync needs to be performed to gather data to populate the environment. Providing you've a super admin who hasn't changed in the middle of installation, they should be able to go back into CloudManager, confirm all initial details have been provided, and allow the start of the initial sync. If the above has been done, please be sure to get in contact with our support team.

Tags: CloudManager
Can I test CloudManager before purchasing?

Yes. When you first install CloudManager, you'll be given a free 30 day trail of our Premium Feature set. All the features that CloudManager offers are open for you to test.

Tags: CloudManager
How do I remove CloudManager?

Firstly ensure you're within your GSuite Admin panel, from there select the Apps > Marketplace Apps > CloudManager menu options. Once you're within this menu, there'll be a bin/trash icon in the tool bar at the top. If you click on this you'll get a confirmation prompt. After you've confirmed that you want to remove the app you'll be brought back to your Marketplace Apps menu screen. Please note that you may still get marketing emails, be sure to unsubscribe from these also!

Tags: CloudManager
I've removed CloudManager but still get emails?

Some users get domain notification emails when they've stopped using CloudManager, if this is your case please see our removal of CloudManager page, as you only receive these with an active CloudManager installation. If you've removed CloudManager but still get "marketing" emails or "update" emails about the state of CloudManager as a product, you'll find an unsubscribe link at the bottom of the email which will remove you from our CloudManager mailing list. You need to do both of these actions to not receive further emails from CloudManager.

Tags: CloudManager
Can I install CloudManager on my Secondary Domain only?

No, CloudManager as it currently stands absolutely requires to be installed on the Primary Domain. Attempting to do otherwise can cause issues when attempting to access CloudManager or run any sync. You can only install on the Primary domain.

Tags: CloudManager
Can I change my Primary Domain Name without affecting CloudManager?

No, right now there is no way for CloudManager to be aware of domain name changes. However this doesn't mean it can't be done! A lot of your information in CloudManager is already influence by Google, however not all. Several steps are required in order to have a copy of your own data to be re-imported once CloudManager is reinstalled on the new domain name. Firstly you'll want to go to your Root Organisation and then from the 3-dotted menu in the top right, select export. You'll be presented with a menu item asking what format you want your file to be in, and if you want to export all the child OUs, be sure to enable this. Once you've enabled that, select the format you want and hit export. After this is done go to the External Contacts OU (if you have any) and export those too, using the same method described. It's important to note here that not everything can be saved whilst doing this - Smart Groups/Contacts will be lost, they'll just be manual items in GSuite, also any custom roles or OU rules you have in place will also be lost, you may therefore want to be sure that you go to Email Signatures, click on "Tools" and then "Source Code" and then copy all the text shown into a text file that can be copied from later back into CloudManager.

Tags: CloudManager
Can I purchase licenses for only the users who will be accessing CloudManager?

No, this cannot be done. We charge for the number of users at the point of purchase, and we take into account if your domain has more/less users at the point of renewal. However, CloudManager is used to manage all users therefore all users require a license.

Tags: CloudManager
Close Menu